Shipping policy

Golden Roots Collection Shipping Policy

Thank you for choosing Golden Roots Collection! We aim to provide a seamless shipping experience, so you can enjoy your premium clothing products as soon as possible. Below are the details of our shipping policy:

1. Processing Time

Order Processing: Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving the order confirmation email.
Customized Orders: If you’ve ordered a custom product, please allow an additional 3-5 business days for processing.

2. Shipping Rates and Delivery Times

Economy Shipping (5-7 Business Days):
- Fee: Free on orders over $100; otherwise, calculated at checkout based on the destination.
Standard Shipping (3-5 Business Days):
- Fee: Calculated at checkout based on the destination.
Expedited Shipping (2-3 Business Days):
- Fee: Calculated at checkout based on the destination.
Overnight Shipping (1 Business Day):
- Fee: Available for select locations. Rates vary by destination.

Note: Shipping rates and delivery times may vary during high-demand periods or for specific locations.

3. International Shipping

We currently ship only within the USA. Stay tuned for updates on international shipping as we expand our reach in the future.

4. Order Tracking

Once your order is shipped, you will receive a tracking link via email. You can monitor the shipment’s progress from dispatch to delivery.

5. Shipping Delays

While we strive to deliver all orders within the specified timeframe, please understand that there may be occasional delays due to unforeseen circumstances (e.g., weather, high-demand periods, carrier delays). We will notify you of any significant delays.

6. Address Accuracy

Please ensure that your shipping address is correct before placing your order. Golden Roots Collection is not responsible for orders shipped to incorrect addresses provided by the customer.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team within 5 business days of the estimated delivery date. We will assist you with a resolution, whether it be a replacement or a refund.